1- Who is HabanoDirect.com ?
We are authorized wholesalers for Spain, Portugal and the Eastern European countries since 1947. We have been Internet-based since December 2001. In view of the top quality of our products, our excellent prices, and our first-class service, we have become on of the top 5 "Mail Order Cuban Merchants on the Internet".
2- Why are our prices the lowest on the Internet ?
Because we are wholesalers and our principal business is to sell to other resellers in authorized countries. This is the reason we buy large volume merchandise at the best price.
Likewise, our philosophy consists in offering our customers our best prices unlike other competitors who charge excessive amounts and take advantage of the difficulty of finding authentic Cuban cigars in the Off-line market.
3- How can I be sure that you sell "authentic Cuban"cigars ?
In the first place because HabanoDirect only markets Cuban Cigars and in the second place because our refund policy ensures that you will get your money back immediately if you are not 100% satisfied with your purchase.
Completely guaranteed; you only have to send us back the original box.
4- What happens of I do not like the cigars you sent me ?
We will refund your money immediately or we will express ship you another thoroughly checked box. However, it is totally essential that you send us back the original box.
5- What payment methods do you accept ?
Visa & MasterCard and very soon, Amex. You may also pay via bank transfer if you wish to.
6- Is your website secure for credit card use ?
Absolutely. We feature an SSL server which we is managed by the prestigious e-commerce firm, THAWTE. It enables us to offer secure communications by encrypting all data to and from our site. Nobody may access your data except the cardÕs issuing bank.
7- How long will it take before I receive my order ?
All incoming orders are shipped on the same day or the day after reception, depending on the order entry time in our server.
In Europe, the shipment lead time is 1 or 2 working days.
In the case of America, Asia, and the rest of the world, delivery takes from 3 to 5 working days. If the shipment is done by AirMail (for Customs reasons), delivery time is around 10 working days.
8- Will my order arrive in optimum conditions ?
Our greatest worry is for our customers to be completely satisfied with their purchase. Our cigars are perfectly stored and conserved in our industrial caves at a temperature of 10¼ centigrade [50¼ Fahrenheit] and a 68% humidity. We handle them carefully and package them ingeniously, by vacuum sealing the boxes, which enables the cigars to maintain the freshness of a recently handcrafted cigar.
9-Do you ship to the US ?
Yes. We have assessed and tested several shipment methods to the US and we have implemented a few months ago a new alternative System that offer our customers increased security.
If you need further information regarding US shipment methods, please contact us at habanodirect@habanodirect.com
10- What about customs ?
We do not undertake any responsibility for any delayed shipment deliver, taxes, or any further inconveniences caused by domestic Customs offices. Please understand that we are not in a position to be fully aware of all regulations pertaining to customs offices all over the world. We assume that each customer is fully aware of the conditions and regulations applied by its domestic customs system.
11- Why should I buy my cigars in HabanoDirect.com ?
Because :
1- We offer the BEST prices
2- We try to offer our customer the BEST service every day
3- Our products are of the BEST quality and, above all, because they are "authentic Cuban cigars"
4- You will continually receive promotional offers and products at a discount that only HabanoDirect may offer
5- In addition to being your cigar suppliers, we want to be your friend